Why haven't I received a magazine recently?
Thank you for your subscription to Q-News. We are sad to say that Q-News' latest issue is Issue 368, 'Another Inconvenient Truth'. Q-News has been determined to keep running for the last 15 years because we believe in providing the service the magazine provides in moving the British Muslim discourse forward. We are in the process of raising funds to continue the magazine and we hope the situation will change very soon (we refuse to die out!) but the situation is nonetheless, unfair to you as a paying customer so we are happy to refund the subscription you took out, if that is what you wish. Please let us know if we should send you cheque with your refund or via an bank transfer (all we need is your account number and sortcode).

We hope however, that you will give us a few more months to 'sort things out' as it were. Q-News has always honoured all subscriptions. Our subscriptions are based on the number of issues received, not time limits. To put it another way, if you paid for 12 or 24 issues, you will eventually receive this number even if it means the issues are spread over a longer period of time.

Please let us know what you would like us to do - we are happy to oblige whichever way you decide. Please also accept our sincerest apologies for the delays and the disappointment caused.

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My details have changed; when should I write to inform you?
As soon as possible. We need at least two week's notice to ensure uninterrupted service of your Q-News subscription. There are three ways in which you can change your subscription details:

1) E-mail subs@q-news.com (type 'Change of Details' in the subject field)

2) Post us your  carrier sheet with the necessary changes.

Please be sure to give us both your old address and your new address when making an address change.
 

When will my subscription begin?
The first issue of your subscription will be sent to you within two to four weeks after receipt of your order - 90% of orders are processed within 5 business days.

 

How do I know when my subscription will expire?

For the exact issue at which your subscription will expire, you can check the digits above your name/address on the white carrier sheet. The final set of three digits indicates the issue at which your subscription will expire. For example, in the case of 1005/7541/385 - 7541 is your subscription number while 385 is the issue at which your subscription expires.
To check which issue we are currently at, see the fine print beneath the Q-News logo on the front cover of the magazine.

 

Issues, not months
Q-News subscriptions are based on the number of issues, not on the time period. So if you subscribe for 12 issues or 24 issues, your subscription will end when you have been sent the number of issues you have paid for - this may take longer than 12 months or 24 months.

What is my subscription number?
Your subscription number is the second set of four digit numbers just above your name on your white carrier sheet. For example, in the case of 1005/7541/385 - 7541 is your subscription number while 385 is the issue at which your subscription expires. Q-News subscription numbers range from 0001 to 9500.

 

 

I may have missed an issue of Q-News. What do I do?
If you are unsure which issues you may be missing, check the Back Issues page.

If your subscription is valid and you miss an issue of Q-News, it may mean that Royal Mail has failed to deliver your copy to you. We may be able to send you a replacement copy if the issue is still in stock. E-mail us on subs@q-news.com with the subject field "Edition not received" and we will see what we can do, Inshallah. Don't forget to include your full name and full address and the nature of your request.

 

 

Reading back issues
Many recent back issues can be read online now via the Back Issues page. You will require Adobe Acrobat which can be dowloaded for free from here. Q-News is also working on completely digitising all our back issues (into text, not just PDF) - all the way from 1990 when Q-News was first established.

How can I purchase back issues of Q-News?
A limited number of back issues are available for purchase from the Back Issues page.

 

Where is Q-News printed and posted from?

Q-News is printed in Milton Keynes, UK and posted directly to subscribers by the printer.